user@portfolio:~$ cat about.md
__ __ _ __ __ _ _ _
| \/ | __ _ ___| | __ \ \ / / __(_) __ _| |__ | |_
| |\/| |/ _` |/ __| |/ / \ \ /\ / / '__| |/ _` | '_ \| __|
| | | | (_| | (__| < \ V V /| | | | (_| | | | | |_
|_| |_|\__,_|\___|_|\_\ \_/\_/ |_| |_|\__, |_| |_|\__|
|___/
# Who I Am
Hey i'm Mack, a technical writing lead and business analyst with over a decade plus of experience writing, strategizing,
and collaborating on user-friendly documentation. With a passion for developer experience and cross-functional technical communication I bridge the gap between engineering teams, sales personnel, and end users.
## What I Do
• Create comprehensive API documentation and developer guides
• Write tutorials, how-to guides, and troubleshooting docs
• Develop documentation style guides and standards
• Collaborate with engineering teams to improve product UX
• Build docs-as-code workflows using Git, Markdown, and CI/CD
• Create policy and regulatory documentation for public-sector facing businesses
user@portfolio:~$ cat projects.json | jq
# Featured Projects
🎯 Lead Technical Writer and Program Manager
// Centene Corporation • 2024-Present
Led internal project management and requirements gathering documentation efforts for Centene Corporation’s Provider Data Analytics team.
Have worked cross-functionally with stakeholders at the executive level to drive initiatives to create a single source of truth for documentation throughout the division,
with the intention of replicating that in other departments across the company.
SQL
Sharepoint
Excel
🎯 Senior Technical Content Developer
// D2iQ • 2021-2023
Team leader coordinating major documentation releases for D2iQ’s flagship DKP Kubernetes platform.
Worked within linux to do QA work testing documentation I wrote prior to publication and led team initiative to integrate testing into documentation publication process.
📚 Principal Technical Writer
// Instnt • 2020-2021
Developed an entire suite of documentation from the ground up for a startup company based in NYC focused on fraud detection for financial institutions.
Hired and onboarded support professionals, as well as guided the company through it’s SOC 2 Type 1 security audit.
🔧 Senior Technical Writer
// Intel • 2016-2020
Contributed to an international team on content creation and managed the entirety of Intel’s publication cycle in the Connected Home Division.
Wrote technical documentation for the Connected Home Division’s chipset architecture and server board products in XML formatting using the XMetaL editor for the duration of my tenure at Intel.
user@portfolio:~$ cat skills.yaml
# Technical Skills
writing_tools:
- Markdown, AsciiDoc, reStructuredText
- Swagger/OpenAPI, Postman
- MadCap Flare, Confluence, Notion
- Figma (documentation mockups)
technical_knowledge:
- REST APIs, GraphQL
- Git, GitHub, GitLab
- HTML, SQL, JavaScript basics
- Python (scripting), JSON/YAML basics
- CI/CD pipelines (docs automation)
documentation_frameworks:
- Docusaurus, MkDocs, Sphinx
- ReadMe, GitBook
- Jekyll, Hugo (static sites)
methodologies:
- Docs-as-code workflows
- Information architecture
- User research & content strategy
- Agile/Scrum environments